Today, the challenges in logistics seem more diverse than ever: digitalization, sustainability, and a shortage of skilled workers have been with us for quite some time now. Current crises such as the COVID-19 pandemic, the war in Ukraine, and subsequently the urgently needed energy turnaround additionally require thoughtful action. With DHL Freight, we have already invested heavily this year, especially in Germany, to meet the challenges of our time.
Expanding the Network in Germany
As one of the leading providers of road transport services in Europe, we focus on quality. In order to not only continue to meet our high standards but to even improve them, we have invested a lot in expanding our network this year. On January 1, 2022, we took over the site Gochsheim from Leupold Spedition-Logistik. In June, we opened our new terminal in Erlensee, which meets the latest construction and environmental standards. And it was only in July that the new automotive site Mettmann started its work.
The next DHL Freight location will open as early as September in Villingen-Schwenningen. The buildings will be designed to be carbon-neutral and the electricity used on site will come exclusively from renewable sources. This way, we are offering our customers even more individual and sustainable logistical solutions.
Green Technologies for a Livable Future
Green roofs, photovoltaic systems, forklifts with lithium-ion batteries and charging stations for electric cars make our terminals ready for the future. But we are not only focusing on sustainability in construction or building management: We are also investing in green drives— in the form of e-trucks, hydrogen trucks, or trucks that will use eco-friendlier LNG or CNG to transport goods across European roads. In doing so, we adhere to our ‘Mission 2050: Zero emissions‘ with which we continue to reduce our ecological footprint.
Our greatest success factor is and will always remain the people. To keep it that way, we invest diligently in our drivers and their training. Because the industry-wide shortage of truck drivers has a significant impact on the reliability of supply chains. That is why we create the best working conditions for our employees. And: We train our employees to become Certified GoGreen Specialists. For six modules, we demonstrate the impact climate change has on us and what we at DHL Freight can do about it.
Added to this are further investments, e.g. for 2022 in our fleet or new equipment in the form of over 1,000 swap bodies with double-deck systems. Optimized capacity utilization and progress towards achieving our GoGreen sustainability targets are the results.
Your Customer Satisfaction Is Important
With a new Avistool introduced in September, we will be informing our customers in Germany even more precisely about the delivery of their goods. A new web portal now makes it even easier for them to view the status of their shipment, receive information by e-mail or text message, and choose from a variety of services such as driver notification, self-collection, or drop-off authorization.
After all, customer satisfaction is our greatest investment. And once a year, together with all other freight countries, we conduct the Customer Satisfaction Survey, as we are doing now from September 6, as well as our regular NPA surveys during the year to get an up-to-date picture of our customers' mood. The survey results, in turn, provide us with insights that subsequently lead to several hundred product and service improvements year after year.
As a pioneer in our industry, our goal today and tomorrow is to lead by example and work with you to develop sustainable solutions for the future of our industry. Investing in the future is in our DNA.