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Customer Satisfaction Survey: Your opinion helps us all!

You want to concentrate on your core business – while we focus on your individual logistics requirements. How well are we doing? What could we do better? These are questions that are best answered by you! That's why we once again conducted a Customer Satisfaction Survey in 2020. Many thanks to everyone who took part!

Our Customer Satisfaction Survey: New ideas for improvements

A lot has happened since our last Customer Satisfaction Survey was released in March 2019. Based on your feedback, we initiated almost 200 follow-up measures and have implemented quite a lot of them. After all, our primary goal is to continuously improve our services and further optimize processes. On the other hand, we are also constantly working on innovations and product enhancements that allow us to fulfill your wishes and meet your needs even better.

For example, the desire for transparency: Our telematics service provider Agheera makes it possible to monitor and track shipments in real time. Or the desire for one-stop service: Increased networking ensures that our multinational customers also have a central point-of-contact. And, of course, the need to further speed up process digitalization: Our Freight Quotation Tool offers you full transparency and provides a non-binding quote within seconds. But internally, too, our Customer Service Tool ICE and our new Transport Management System EVO are fine examples of how well standardized processes can be implemented with technical professionalism.

Quick and easy to take part: Finished in seven minutes

It only took you about seven minutes to share your opinion with us. If you shipped with DHL Freight in the past twelve months, we sent you a direct e-mail invitation. By using our online tool, customers were able to provide their feedback via individual access data. As always, all questionnaires were anonymized and the information we received has been treated confidentially.

Here’s how your answers pay off for you

Punctuality, reliability, quality of advice and transparency - your opinion concerning these core qualities of our work is especially important to us in 2020, because we can always become even better at what we do. And DHL Freight wants to extend its lead over the competition in the future, as well!

In 2019, almost one in eight of our customers took the survey and offered us some important suggestions. Thank you for taking part! Your responses help us meet your requirements even more exactly. Since transparency is as fundamentally important to us as it is for you, we will be publishing the final results of the Customer Satisfaction Survey at the end of the year. By the way, everyone who participated also helped aid the environment, because we are planting a tree for every questionnaire you answered this year.

Thank you for your support. We look forward to responding to your comments and recommendations!

More about customer satisfaction at DHL Freight:


DHL Freight Connections



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