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Seamless service


With its various customs activities, DHL Freight provides a vast range of efficient and diverse customs services – now also with it’s own dedicated customs team in Spain. Whenever Beatriz Peinado and her team turn to action, operational skills, a technical knowledge and years of experience are showcased and applied in daily operations. “La Aduana” – which is the name of DHL Freight’s new customs organization in Spain – is a team of highly experienced customs experts. They manage and take care of all customs processes for DHL customers in Spain: Apart from import, export and transit clearances, they also provide special services such as classification of goods and Intrastat services, customs and VAT suspension regimes as well as duty reduction regimes such as processing reliefs. Additionally, La Aduana also operates two own bonded warehouses in Madrid and in Irun on the border to France. “The specialized La Aduana customs team is another supplement of DHLs global customs network”, complementing our global customs services says Marc Bernitt, VP Global Head of Customs Management. More than 4,800 dedicated customs experts work for the logistics giant around the world. That enables DHL to support its customers in 200 countries in almost all operational and transactional topics within customs. By doing so, they are happy to service all customers and industries leading to more than seven million customs clearances processed by DHL Freight annually. However, the wide range of DHL customs services provides far more than that. In fact, there are three additional value added customs services DHL Freight offers:

Central customs management

With our global Customs Control Tower “EURaccess” solution, we manage on the basis of a single window – one-stop-shop – web based application all customs activities and trade lanes for our customers across different countries, services and transport modes. Combined with a state-of-the-art IT platform this unique tool enables, full transparency whilst ensuring a high level of compliance for our customers.

Customs Consultancy

We have a strong network of customs consultants in all major countries and regions, combining a global footprint with local expertise. Their objective is to increase efficiency and compliance, decrease the risk level and deliver solutions which provide value for our customers. In doing so, sustainable optimization in supply chains from a customs perspective is the ultimate goal DHL Freight strives for.

Customs Brokerage Services

Filing customs declarations to customs authorities on behalf of our customers is one of our key competencies. In depth and extensive experience in day-to-day customs processing leading to fast and efficient customs brokerage operations ensures cost-saving border crossings for our customers with the highest degree of compliance There are two major advantages for businesses, relying on the services provided by DHL Freights customs specialists: They can be sure that their shipments will always comply with all customs regulations whilst simultaneously saving time and money. With a proven track-record, DHL customs experts are always up to date with the latest customs regulations especially in relation to the new European Customs legislation – the “Union Customs Code”. In order to assess potential customs savings in the supply chain, DHL Freight customs consultants also perform a screening of trade lanes by means of their proven “Quick Scan” methodology. Subsequently, processes arel are analyzed with regard to unlocked opportunities potentially in the area of goods classification, Free Trade Agreements, VAT regimes and customs & VAT processes. As a result, business are put in a position to capitalize on duty & VAT saving opportunities based on provided recommendations by DHL Freight Customs.

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