The new DHL Freight mobile app Some 84 percent of internet users go online daily. Around 66 percent of Europeans use a smartphone, and check it often. The growing presence of these devices in our lives has shifted how we get informed, interact, and do business – and the road freight industry is no exception. The trend is clear: customers expect simple and seamless experiences whenever they want, and wherever they are. Recently, a DHL Freight customer survey found that one in three customers would like to interact with the company using both their desktop and their mobile device. In addition, they are looking for more functionalities than just shipment tracking.
Following this trend, a new app has been developed for its customers. This is a starting point in providing a better customer experience and making DHL Freight easier to find and contact. The app offers simple to use self-service features, such as shipment tracking and transit time calculation.
The shipment tracking function makes it possible to have visibility on the status of the shipment with no log-in required, by simply scanning the bar code of the shipment with the camera, or entering the Order Code or Consignment ID. Customers can store multiple shipments in the app and get updates on them without re-entry, whenever needed.
With the Transit Time Calculator, users can input their pickup and delivery information and get an accurate estimate of the duration of the transport. It enables planning of shipments up to 8 weeks in advance on international LTL and Groupage shipments.
The mobile app also offers the possibility to contact Customer Service via phone or email, find DHL Freight locations in over 30 countires across Europe and stay up to date with news from the logistics field. These features make the app a useful tool for any business partner, providing quick answers, anytime.
“The mobile DHL Freight app is an interface and only the beginning of our planned efforts to strengthen customer commitment and the targeted alignment of our business processes in an increasingly digital world," says project manager Hooicheng Beh.
The app is available in English and can be downloaded on Apple (compatible with iOS version 9.0 or higher) and Android devices (Android 4.4 and up).