Thanks to its central location between the Western and Eastern markets, Poland is developing into an important logistics hub in Europe. With its strong transport network, DHL Freight is prepared for the growing market, especially in the booming e-commerce sector. The DHL Freight terminal in Robakowo near Poznan demonstrates that processes can now be carried out faster, more efficiently, and on a larger scale than ever before.
DHL Freight Poland and Robakowo 2.0
Two milestones are driving the Polish logistics market: DHL Freight Poland became an independent and powerful company in December 2024, and alongside this, the Robakowo 2.0 project was successfully launched. This initiative expands the already extensive cross-dock activities of the terminal in western Poland, which has been operational since September 2023, to include domestic pallet volumes.
DHL Freight Poland will optimize synergies between domestic and international activities at the Robakowo cross-dock through digitization, further improving efficiency and customer service.
The Robakowo terminal in (impressive) figures
- 50 cross-docks
- 4,170 square meters of operational space
- 1,360 square meters of office space
- 3,000 meters of conveyor belts with a sorting capacity of 45,000 packages per hour
- 5,000 pallets handled per day
- 1,500 pallets delivered and picked up by courier
- 120 trucks for domestic transport
- 27 trucks for international transport
A Strong Foundation for the Future
DHL Freight Poland has successfully restructured its teams in Robakowo to achieve greater agility and efficiency. In addition, dedicated project teams have been formed for key corporate customers. These teams combine their skills and expertise to fully leverage DHL Freight’s resources and potential both locally and globally.
The commitment to human resources at the Robakowo terminal has an impact on the entire Polish market. It is reflected not only in high productivity, but also in excellent customer satisfaction. The overall satisfaction of DHL Freight Poland customers rose to an outstanding 75 points in 2024 (previous year: 73), with particularly high scores for service functions such as invoice processing (87), personal contact quality (83), but also satisfaction with the digitization of the offer (79) or track & trace functions (78).
In our team, we are constantly working on streamlining and checking the efficiency of all processes. We are always looking for ways to improve and provide the highest service quality for our customers. Hence, we regularly monitor KPIs and conduct daily Performance Dialogues, which help us quickly adapt to changes while maintaining efficiency.
Paulina Gluszak, Branch Director DHL Freight Robakowo
Balancing Growth and Sustainability
Among the logistic services offered in Robakowo, the new product EasyPallet stands out, which offers significant advantages to shippers who carefully pack their pallets. EasyPallet is a very attractive offer for sectors where the packaging of the goods to be shipped must be optimally adapted to their properties.
The state-of-the-art facility in Robakowo enables DHL Freight Poland not only to establish itself as a leading provider of pallet services through innovative offerings, but also to promote sustainability with environmentally friendly services.
How You Can Benefit from GoGreen Plus
Climate change is the greatest challenge of our time – and it affects all of us. However, it is not equally easy for every industry and every company to reduce their respective ecological footprint. With GoGreen Plus, we offer you the opportunity to reduce emissions in a simple way thanks to insetting – exactly where they occur. Your investment goes 100% into the use of green technologies within our network.
Sustainable Infrastructure and Services
The new logistics center in Poland is fully in line with DHL's sustainability strategy to continuously reduce its own environmental footprint and cut emissions to the lowest possible level according to current climate research by 2050. The Robakowo facility features a number of environmental and resource-saving solutions that make it a showcase for sustainable and future-oriented logistics facility design.
The sustainability concept in Robakowo includes energy supply from an in-house photovoltaic system, energy savings thanks to advanced building, vehicle and system technology, and intelligent traffic management. In addition, the DHL Freight team in Poznan actively supports its customers in identifying green logistics solutions and implementing GoGreen Plus products.
Customs Services: a Valuable Part of the Portfolio
Poland is evolving into an international hub. This creates challenges when it comes to handling export, import, and customs tasks. It is a win-win situation for our customers when excellent logistics and customs services go hand in hand. Gerlach is the leading neutral customs service provider in Europe and a wholly owned subsidiary of DHL Group. This means that logistics and customs expertise are united under one roof. In Poznan and everywhere else, DHL Freight customers can rely on Gerlach’s competence.
Poland Shapes the Future of Logistics in Europe
The success of the Robakowo terminal underscores the importance of the Polish logistics market at the interface between Western and Eastern markets. The systematic synchronization of international and national processes has turned Robakowo into a multifunctional logistics center.
The efficient yet sustainable freight terminal near Poznan is also a prime example of how DHL and DHL Freight are developing maximum efficiency in a growth market without compromising DHL Group’s sustainability strategy.
Last but not least, we owe our success to the dedication of our employees in developing and implementing sustainable and innovative logistics concepts for increasing volumes, especially regarding e-commerce. Together, we want to grow sustainably and offer our customers today and tomorrow the safest, most efficient, and most sustainable road freight solutions possible.
