Every shipment has its own specific requirements. Rather than having as many shipping options as possible, the important thing is making the right choice of option quickly. To this end, DHL Freight has refined and clearly structured its product portfolio. A strong standard product for everyday use is complemented by priority and direct options. Our offerings are tailored to your needs: Your Way. Our Wheels.
The New Portfolio: Clearly Defined Services with Easier Access
With an extensive network of 180 locations across Europe, DHL Freight has consistently provided excellent service. In addition to less-than-truckload (LTL), partial-truckload (PTL), and full-truckload (FTL) transport, we offer door-to-door distribution services and specialized solutions for oversized cargo, temperature-controlled shipments, hazardous materials, and high-security transports.
We also provide warehousing and integrated solutions to optimize your supply chain and ensure compliance. Our portfolio is rounded out by insurance options and support for customs clearance.
Given Its Proven Services, Why Relaunch the Portfolio?
Our range of services was already well-aligned with our customers’ various logistical requirements. However, we asked ourselves how we could clarify and streamline our portfolio so our customers could quickly and easily find the service that best suited their needs.
The right product for specific needs – fast and reliable. To that end, we have streamlined our product portfolio and tailored it more closely to typical shipping requirements. Our top priority: ensuring end-to-end reliability and on-time delivery.
Which Existing Products Are Affected?
DHL Freight customers are familiar with our three primary transport services:
- Euroconnect (domestic/international): Our previous standard LTL groupage product for palletized and non-palletized B2B shipments throughout Europe with daily departures
- Eurapid (domestic/international): Our previous day-definite premium LTL groupage B2B product with guaranteed delivery times, faster lead times, and additional value-added services
- Euroline (domestic/international): Our previous door-to-door service (PTL and FTL) for direct delivery of freight shipments
New Products for Clear Structure and Full Control
Transparency, reliability, and simplicity – represented by streamlined business and pricing policies – are fundamental to modern logistics services. Thanks to our experience and the size and quality of our network, DHL Freight can simplify its portfolio without compromising standards.
Drawing on our extensive expertise, we have organized our portfolio in a clear and concise manner. This makes it easy to choose the right option for a variety of needs.
Road Freight Standard
EuroConnect is becoming Road Freight Standard – the new reliable and efficient LTL standard for everyday use. Road Freight Standard is the ideal solution for reliable and cost-effective LTL shipments in day-to-day business.
Road Freight Standard can be supplemented with the established EasyPallet add-on. EasyPallet is our discounted LTL service for properly palletized B2B shipments throughout Europe.
Road Freight Priority
Eurapid is becoming Road Freight Priority, the new premium LTL service when speed counts. Priority processing and loading ensure reliable delivery times. Road Freight Priority may also include a money-back guarantee as part of individual contractual agreements. We also offer additional pickup and delivery options in certain ZIP code areas, including same-day pickup and delivery before 10 a.m. or 12 p.m.
Road Freight Direct
Euroline is becoming Road Freight Direct: straight-to-destination PTL and FTL services. We pick up your shipment on-site and deliver it in a vehicle dedicated exclusively to that purpose. No detours or stops along the way – simply straight to the destination.
At a Glance: What Are the Main Benefits of the New Product Portfolio?
- Easy selection thanks to an improved structure. The clearly organized portfolio allows you to quickly find the right solution.
- Even the standard option offers a high, Europe-wide harmonized quality level: a reliable, high-quality product suitable for everyday shipping.
- And when time is critical: Road Freight Priority guarantees on-time delivery with the shortest possible delivery time.
- Road Freight Priority is characterized by binding delivery time commitments and includes a transparent money-back guarantee where applicable.
- Road Freight Priority offers consistent preferential treatment: Your shipments are loaded and processed first to ensure optimal handling of time-critical shipments.
You Set the Direction, We Get Things Rolling: Your Way. Our Wheels
Standard, Priority, and Direct are transparent, high-quality solutions tailored to your specific needs. This benefits our customers. Behind these simple, customer-friendly services, however, lies a complex, highly professional system built on extensive expertise and years of experience.
The optimization emphasizes product structure, naming, and transparency. With immediate effect, existing customers will notice the new product names in documents, invoices, and digital tools. All previously agreed-upon service terms, operational processes, and contractual agreements remain unchanged.
Thus, customers benefit from greater transparency and clarity while maintaining the same level of reliability; no action is required on the customers’ part. We will discuss individual options with customers during regular contract reviews or upon request.
We are pleased to offer you a clearly structured new product portfolio. Please contact us with any questions you have about the new portfolio.
FAQs About the New DHL Freight Product Portfolio
1. Why did DHL Freight revamp its product portfolio?
DHL Freight is known for its high-quality service. With its new product portfolio, DHL Freight aims to give customers quick and easy access to the products that best suit their needs.
2. What are the new DHL Freight products?
The new products are called Road Freight Standard, Road Freight Priority, and Road Freight Direct. They replace the previous products EuroConnect, Eurapid, and EuroLine, respectively.
3. What is the difference between the individual products?
Road Freight Standard is the cost-effective solution for everyday LTL shipping. Road Freight Priority is a premium LTL service offering the fastest delivery times with precise delivery time commitments. Road Freight Direct is the direct solution for door-to-door PTL and FTL shipments with no stopovers.
4. How does the new portfolio benefit DHL Freight customers?
DHL Freight’s new, clearly structured portfolio allows customers to quickly find the transport solution that best fits their needs. For example, if cost is a key factor, the Standard solution is recommended; if time is critical, the Priority solution is recommended.
5. What makes Road Freight Priority special?
The Premium LTL service guarantees the fastest delivery possible and a clear on-time delivery commitment. Priority customers enjoy prioritized handling of their shipping requests, first-class customer service, and a money-back guarantee where applicable.
