We tackle the challenges of logistics together, which is why we want to tailor our services to your needs optimally and thus boost your success. To gather your valuable feedback, we conduct an annual customer satisfaction survey. It’s that time again in September.
Customer Satisfaction Survey 2024
Your feedback helps us continuously improve our offerings and enhance your satisfaction in the long term. Each survey results in numerous innovations aimed at increasing your satisfaction with us. For example, we develop innovative products and revise processes based on your feedback.
A concrete example of this is the improvement of our Claims & Complaints handling process. We have taken measures to increase the speed and transparency of the process. With clearly structured informational materials, it will be easier and more straightforward for our customers to file a complaint or a claim in the future. Our goal is to provide you with prompt feedback and increase your satisfaction through transparency.
Every Voice Counts!
As a customer of DHL Freight, you will soon receive an email inviting you to participate in our Customer Satisfaction Survey (CSS). If the email doesn’t appear in your inbox, please check your spam folder. The survey will be sent to all customers from 26 countries who have worked with us in the past twelve months.
The survey covers topics such as DHL Freight Performance, strategic future issues, and market competitors. It includes rating tasks, sorting and categorization questions, as well as open-ended questions so you can share your opinion in detail.
The time has come again: You have the chance to initiate improvements through your feedback. In just eight minutes, you can help us better tailor our services to your needs.
We thank you in advance for your time and participation!
