{"id":10793,"date":"2019-11-08T14:49:15","date_gmt":"2019-11-08T13:49:15","guid":{"rendered":"http:\/\/dhl-freight-connections.com\/?p=10793"},"modified":"2020-10-28T11:04:37","modified_gmt":"2020-10-28T10:04:37","slug":"classification-optimizes-terminal-operation","status":"publish","type":"post","link":"https:\/\/dhl-freight-connections.com\/en\/business\/classification-optimizes-terminal-operation\/","title":{"rendered":"Classification optimizes terminal operation"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">For over a year, DHL Freight has been carefully analyzing its operations, taking a close look at its workflows and asking whether employees are truly informed about its processes. Terminal Classification provides a snapshot of the status quo at various terminals \u2013 and sometimes reveals surprising insights.&nbsp;   <\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>It's about gold, silver or bronze<\/strong><\/h3>\n\n\n\n<p>Think of DHL Freight's Terminal Classification process this way: Every terminal takes a good hard look at itself, and asks: \u201cIs everything running just as we think it is?\u201d The key to Terminal  Classification is the 360-degree operations assessment. As part of the assessment, terminal heads rate themselves first with the help of a detailed questionnaire that covers all the main aspects of the site such as: <\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>productivity,<\/li><li>quality,<\/li><li>performance dialogs,<\/li><li>terminal appearance,<\/li><li>scan process security and<\/li><li>GoGreen. <\/li><\/ul>\n\n\n\n<p>Only then do the auditors come into play to review the answers given. The terminals are then graded and depending on the result, they can receive gold, silver or bronze status.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>The incentive: the superclassification<\/strong><\/h3>\n\n\n\n<p>\u201cSure, people wondered at first why we need yet another audit, but the  classification  is not just a one-off. It's a holistic tool focused on the long-term,\u201d explains Annika Scharbert from Global Quality Management at DHL Freight. Unlike the standard audits for ISO certification, for example, the Terminal  Classification  process covers Freight-specific KPIs. It's like a type of super-certification. <\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p><img decoding=\"async\" class=\"wp-image-10764\" style=\"width: 150px;\" src=\"http:\/\/dhl-freight-connections.com\/wp-content\/uploads\/2019\/11\/Annika-Scharbert.jpeg\" alt=\"Annika Scharbert DHL Freight\">    \u201cUltimately, it's all about improving.\u201d     <\/p><cite>Annika Scharbert, Global Quality Management, DHL Freight, wants all employees to always have their requirements in mind. <\/cite><\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Eye-openers<\/strong><\/h3>\n\n\n\n<p>Brian Moreno Sanchez Hansen, Operations Manager at DHL Freight Denmark, certainly sees it that way: \u201cThe classification  process is a great opportunity for us to dive down deeply into our daily operations and to ask ourselves: How good do we think we are, and how good are we really?\u201d he says. \u201cIn our case, the certification uncovered some pretty astounding insights. What surprised me the most was that some of our core processes, which we assumed everyone understood, were practically unknown to our newer employees.\u201d <\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Recognizing the need to catch up<\/strong><\/h3>\n\n\n\n<p>Hansen and his team acheived Bronze status, so there's room to improve. \u201cAfter the evaluation, it was clear to me and my management team that our processes meet all of DHL's excellence standards on paper, but that we have some work to do when it comes to our people. That's where we want to focus now,\u201d says Hansen. \u201cSo we've launched a training program to make sure they're all familiar with our key processes here at the terminal.\u201d Hansen and his team decided in favor of the \u201cTraining Within Industry\u201d (TWI) approach. \u201cWe hired an external trainer and within a month we had trained ten of our own employees and team leads as certified TWI trainers. Since May we've made sure that all employees receive regular training.\u201d<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Driving standardization <\/strong><\/h3>\n\n\n\n<p>Freight is already reaping the rewards of its investment in Terminal Classification. \u201cFreight has historically always been a very heterogeneous network\u201d, says Scharbert. \u201cSo our overall objective has been to make further progress on the standardization front and, with the help of Terminal Classification, reach a more consistent level of performance.\u201d That\u2019s why the entire team is dedicated to further site development, with the support of Cheaf Operations Officer Thomas Vogel. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>In the minds of all employees <\/strong> <\/h3>\n\n\n\n<p>In the meantime, at Freight everyone's talking about the Terminal  Classification project. \u201cIn the end, what we really want is for our people to internalize these standards and requirements so they become rooted in the daily mindset,\u201d says Scharbert. \u201cThe certification has made it easier by formalizing existing processes, an added incentive.\u201d<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"297\" src=\"http:\/\/dhl-freight-connections.com\/wp-content\/uploads\/2019\/11\/GoldSilberBronze-Terminal-Klassifizierung-1-1024x297.jpg\" alt=\"Terminal-Klassifizierung in Gold, Silber, Bronze\" class=\"wp-image-10771\" srcset=\"https:\/\/dhl-freight-connections.com\/wp-content\/uploads\/2019\/11\/GoldSilberBronze-Terminal-Klassifizierung-1-1024x297.jpg 1024w, https:\/\/dhl-freight-connections.com\/wp-content\/uploads\/2019\/11\/GoldSilberBronze-Terminal-Klassifizierung-1-300x87.jpg 300w, https:\/\/dhl-freight-connections.com\/wp-content\/uploads\/2019\/11\/GoldSilberBronze-Terminal-Klassifizierung-1-1536x446.jpg 1536w, https:\/\/dhl-freight-connections.com\/wp-content\/uploads\/2019\/11\/GoldSilberBronze-Terminal-Klassifizierung-1-2048x594.jpg 2048w, https:\/\/dhl-freight-connections.com\/wp-content\/uploads\/2019\/11\/GoldSilberBronze-Terminal-Klassifizierung-1-scaled.jpg 2560w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption> By receiving a gold, silver or bronze status, DHL Freight\u00b4s terminals improve their standards .<\/figcaption><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Classification in numbers:<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>In 2018, 129 out of 208 terminals participated in the classification.<\/li><li>There were 71 bronze, 20 silver and \u2013 for the sites in Maintal and Koblenz (Germany) \u2013  two gold awards. <\/li><li>In 2019, 78 terminals have already participated.<\/li><li>Currently the re-audits are running to see if the follow-up has been implemented.<\/li><li>70 auditors work for the project, who have been specially trained for on-site use.<\/li><li>The awards are given for two years. <\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"> <strong>Further information<\/strong> <\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"http:\/\/dhl-freight-connections.com\/en\/customer-satisfaction-survey-good-grades\/\">Customer Satisfaction Survey 2019<\/a><\/li><li><a href=\"https:\/\/www.logistics.dhl\/de-en\/home\/about-us\/global-network.html\" target=\"_blank\" rel=\"noopener\">Global Network<\/a><\/li><li><a href=\"http:\/\/dhl-freight-connections.com\/en\/iso-9001-zertifikat-dhl-dekra-2\/\">Quality: Signed and Sealed<\/a><\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>For over a year, DHL Freight has been carefully analyzing its operations, taking a close look at its workflows and ...<\/p>\n","protected":false},"author":24,"featured_media":10766,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[348],"tags":[],"class_list":["post-10793","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business"],"acf":[],"_links":{"self":[{"href":"https:\/\/dhl-freight-connections.com\/en\/wp-json\/wp\/v2\/posts\/10793","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dhl-freight-connections.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dhl-freight-connections.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dhl-freight-connections.com\/en\/wp-json\/wp\/v2\/users\/24"}],"replies":[{"embeddable":true,"href":"https:\/\/dhl-freight-connections.com\/en\/wp-json\/wp\/v2\/comments?post=10793"}],"version-history":[{"count":7,"href":"https:\/\/dhl-freight-connections.com\/en\/wp-json\/wp\/v2\/posts\/10793\/revisions"}],"predecessor-version":[{"id":10806,"href":"https:\/\/dhl-freight-connections.com\/en\/wp-json\/wp\/v2\/posts\/10793\/revisions\/10806"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dhl-freight-connections.com\/en\/wp-json\/wp\/v2\/media\/10766"}],"wp:attachment":[{"href":"https:\/\/dhl-freight-connections.com\/en\/wp-json\/wp\/v2\/media?parent=10793"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dhl-freight-connections.com\/en\/wp-json\/wp\/v2\/categories?post=10793"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dhl-freight-connections.com\/en\/wp-json\/wp\/v2\/tags?post=10793"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}