On this website we will provide you with a daily update regarding the impact of COVID-19 (Corona virus) on our DHL Freight operations and the transportation of your goods.
General information on the status
DHL Freight will do its utmost to ensure, to the extent possible, an undisrupted service to our customers. As a globally operating company, epidemic and pandemic risk scenarios are an integral part of DHL Freight’s continuous risk planning. Deutsche Post DHL Group follows a holistic management process that enables our business units to ensure the best possible operations for our customers, even in an emergency.
The safety of our employees and customers is paramount and the situation is changing rapidly, therefore constant monitoring is required. The Group’s task force also coordinates with international organizations (such as the WHO, CDC, ECDC and Robert Koch Institute) and provides the necessary information to all employees and relevant operations.
COVID-19 Market updates
Our network and resources allow us to continuously operate our terminals and keep our service level up running. We continuously work to develop solutions for our customers as the situation unfolds.
Last update: May 20, 10:00 am CET
Next update: May 20, 10:00 am CET
Lead times and border checks
Border checks have been installed in the vast majority of the countries, which from time to time leads to congestions on the border crossing points resulting in delays of linehauls with also possible impact on End-to-End performance.
As the situation with the border queues is dynamic, please address your linehaul providers for detail where needed. Click here to see an overview of various constraints implemented by the countries across Europe.
All restrictions have been removed. DHL Freight is operating as normal.
Until further notice – there is a temporary stop of Cash on Delivery (COD) and Delivery Against Document (DAD) service in Belgium and the Netherlands. Please do not send COD and/or DAD shipments to BE and NL. In case such shipments are already in transit or arrived at DT – DHL BE / DHL NL and Customers should align on further instructions.
All trucks crossing the country are escorted by the police, regardless of their nationality. In addition, all foreign lorries entering Bulgaria are escorted by the police to their unloading point.
Furthermore, according to an additional order issued by the Ministry of Health, the entry and transit of trucks registered in the Islamic Republic of Iran and coming from the Islamic Republic of Iran is temporarily prohibited. On 30.03.2020 the border crossing between Bulgaria and Greece “Zlatograd-Thermes” was closed until further notice due to the spread of COVID-19 and quarantine measures were announced in the respective Greek border region.
Special checkpoints have been established at all entrances and exits of the city of Bansko and all regional centres: Blagoevgrad, Burgas, Varna, Veliko Tarnovo, Vidin, Vratsa, Gabrovo, Dobrich, Kardzhali, Kyustendil, Lovech, Montana, Pazardzhik, Pernik, Pleven, Plovdiv, Razgrad, Ruse, Silistra, Sliven, Smolyan, Sofia, Stara Zagora, Targovishte, Haskovo, Shumen. Citizens can enter and leave these cities only for work, for the care of their relatives, for the necessity of obtaining basic products and medicines. Truck drivers are allowed to pass through this checkpoint, but delays may occur.
For postal codes within the area 21400-21429 (the island of Brač), no pick-ups and deliveries will be in place. Until further notice – please do not send shipments to these postal codes. In case a shipment has already been collected – please align with your contact person for a possible return.
Czech Republic (Updated 20.05.2020)
On 17 May, the state of emergency ended in Czech Republic. At the same time, the regular Sunday and holiday driving bans for trucks have come back into force.
Localities 98701 (Neustadt am Rennsteig), 06928 (Schweinitz), 06917 (Schweinitz), 06917 (Jessen) have been removed from the list of localities with no-pickup/no-delivery. Therefore, starting from today, 07 April 2020 – they are again open for pickups and deliveries.
Currently no restrictions for pickup/delivery postal codes. DHL Freight operations continue to run as normal.
Italy (Updated 14.05.2020)
Since 04 May 2020, Italy started gradual re-opening of businesses on the condition of the implementation of health safety procedures. Please follow standard guidance and therefore before sending a shipment to Italy, it is still recommended to check if the consignee in IT is open and its working hours.
Ireland (Updated 19.05.2020)
IE commenced to ease the country out of lockdown starting from 18 May 2020. During this time businesses will gradually start to re-open. Before sending shipments to IE, please still check with shippers to ensure consignees are open to accept cargo, otherwise it will have to be returned due to limited amount of space in DUB warehouse.
As previously communicated, DHL operations are running normally – both domestic and international.
All postal codes have been removed and are available for pick-up and delivery (15168 to 15178) (all – Nemenčinė)
Since 04 May 2020, PT starts gradual re-opening of businesses on the condition of the implementation of health safety procedures. Please be aware that re-opening is gradual, therefore before sending a shipment to Portugal, it is still recommended to check if the consignee is open or their working hours.
All postal codes have been removed and are available for pick-up and delivery.
Drivers transporting goods are relieved from self-quarantine measures: our regular Network linehauls run as normal.
Ban for entry of trucks transiting via Slovenia from Italy. From time to time the road police organize convoys for groups of trucks to transit via Slovenia without stops – however there is no schedule/guarantee to have this service available. Therefore, our trucks need to re-route via alternative transit countries. Reduced/delayed linehaul service is expected to/from Slovenia with impact to E2E lead times.
Cash on Delivery and/or Document Against Delivery are again available for shipments to Slovakia.
All localities are open for pickups and deliveries. ES businesses were allowed to re-start since 12 April 2020 on the condition of the implementation of health safety procedures.
Entry by road into Swiss territory from Italy, France, Germany and Austria is restricted to Swiss citizens, persons resident in Switzerland and persons entering for professional reasons. Only the major border crossings are open for passenger traffic. International road freight traffic is not affected by these measures and all border crossings are open to freight traffic. At some border crossings there are also green lanes for the import, export and transit of medical products, food, fuel deliveries and mail.
TR drivers arriving to Turkey from the EU are required to stay in self-quarantine. EU drivers are banned from entry. Foreign non-EU drivers currently can often be banned from entry too. Therefore severe delays can occur.
Linehauls scheduled for departure to/from IST are provided according to the schedule, cartage operations work normally.
On 23/03/2020 the Government adopted a regulation for non-essential businesses to close. Transport and logistics services are not part of the list: so our operations run normally.
Please do avoid sending shipments to the UK if a consignee is closed. In case a shipment is already in transit or arrived at COA – please as soon as possible provide instructions to the DT on an alternative delivery address/return of the goods.
In case of additional questions please contact your sales contact, our customer service teams or email@example.com
For futher information please visit: coronavirus.dhl